Delivery Policy


Delivery Policy

MTN is committed to providing a seamless and efficient delivery experience to its Customers. This Delivery Policy outlines the terms and conditions regarding the delivery of products purchased through MTN eShop.

"Customer", "you" and "your" refers to you, the person using eShop and accepting the Delivery Policy.

"MTN/we/us/our", refers to MTN Nigeria Communications PLC.

"States" refers to all the states in Nigeria excluding Katsina, Taraba and Zamfara.

"Policy" shall refer to this Delivery Policy.

Deliveries are currently available in all States in Nigeria except Katsina, Taraba and Zamfara. We define specific delivery zones within the States where we operate and provide delivery services. These zones may be subject to change based on our operational capabilities and logistics partners. If delivery service is unavailable in the State of your choice, you can have your orders delivered to the nearest MTN service centre to that state. In the event, we shall require a valid identity card to verify your identity before the product is released to you.
We strive to provide accurate delivery timeframes for each order. However, please note that delivery times may vary due to factors beyond our control, such as weather conditions, logistical challenges, or unforeseen circumstances. The estimated delivery timeframe will be communicated to the Customer during the checkout process and in subsequent order communications.
Delivery charges may vary based on the Customer's location, the weight and dimensions of the product, and any ongoing promotions or discounts. The applicable delivery charges will be displayed during the checkout process before the Customer confirms their order.
Once an order is successfully placed, our team will process it within the designated timeframe. A Customer will receive an order confirmation email containing the details of their purchase and an order tracking number, if applicable. The order tracking number can be used to monitor the status of the delivery by selecting “my order” on our website
We will attempt to deliver the product to the specified address provided by the Customer during the checkout process. If the delivery is unsuccessful due to the unavailability of the recipient or incorrect address information, additional attempts may be made. Customers should ensure that accurate and complete delivery information is provided to avoid any delivery delays or complications.
Upon successful delivery of the product, a delivery confirmation will be generated and sent to your registered email address in our records. This confirmation may include the recipient's signature, timestamp, or any other relevant proof of delivery. In some cases, deliveries may be accepted by authorised persons at the specified address, such as receptionists or security personnel.
In circumstances beyond our control, such as natural disasters, strikes, or other unforeseen events, we may experience disruptions in our delivery services. We will make every effort to minimize any inconvenience caused, but we shall not be held liable for any delay or non-delivery arising from such events.

If you have any questions or need further assistance regarding our Policy, please contact our Customer support team at

Note: This Policy is subject to change without prior notice. Please refer to the Policy available on our website, at the time of your purchase for the most up-to-date information.

Copyright © 2023 MTN Nigeria Communications, PLC. All rights reserved.
MTN Nigeria Communications PLC. MTN Plaza, Falomo, Ikoyi, Lagos, Nigeria.

Copyright © 2022 MTN Nigeria Communications Limited. All rights reserved.