Delivery Timeline


Know your delivery timelines

Delivery Timelines

Know your delivery methods

Door Delivery

Delivery starts from the day you place an order, to the day our delivery partner delivers your item to your doorstep. View our Delivery Policy

Pick up from an MTN store

Your item(s) will be available for pickup at your chosen MTN store after 48 hours.

To see the list of MTN service centres eligible for pick up. Click here


The estimated delivery time is between 2 to 8 business days for standard shipping depending on your location. However, it may vary during peak seasons.
Simply log in to your account and navigate to the "My Account" section on your profile and select "My orders", there you will be able to see the status of your order whether active, pending, completed or canceled orders. To see more details on your order, click ‘view order details. You also receive status updates via email and SMS notifications to keep you easily updated.
Alternatively, you can track your package by entering the tracking ID number on the carrier's website for real-time updates.
Currently, we do not offer this option. All orders will shipped between 2-8 business days depending on your location.
We apologize for any inconvenience caused. Please send an email to with your order details and proof of payment, and we will investigate and resolve the issue.
Currently, we do not offer this option, but we are constantly improving our services.
Yes, during holidays or peak seasons, delivery times may be slightly longer due to increased shipping volumes.
We partner with reputable shipping carriers for safe and timely delivery. The carrier used will displayed for you to choose from and your selected carrier will also be mentioned in the shipping confirmation email.
Yes, you can provide an alternative address during checkout or choose to pick up your order from a nearby location if available.
Your delivery will be re-scheduled if you are not available to receive your order. However, re-scheduling can only be done twice.
Yes, delivery times may vary based on your location, and estimated delivery times will be provided during the ordering process
Once an order is confirmed, we start processing it promptly, so changes may not be possible. Please review your information before finalizing the order.
Delivery times are not guaranteed as various factors may impact schedules, but we'll keep you informed throughout the delivery process.
You may re-route your delivery to a city closest to your location or use the pick-up option to pick up from selected MTN Service Centers .
Please send your Order ID number and the proof of payment to so that we can investigate and rectify the situation.
Please send your Order ID number and the proof of payment to so that we can investigate and rectify the situation.
If you are not available to receive your order, our logistic partners will make two additional delivery attempts over the course of five days.
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