FAQ

Yes, you enjoy multiple data bonus as seen below

• The 5G broadband router is bundled with 100GB data accessible upon activation and valid for 30 days.
• You also enjoy 100GB data bonus valid for 30 days on your next two (2) broadband data subscriptions of 100GB and above.
• Enjoy up to 100% data bonus on all Monthly Capped broadband data bundles for 6 months.

Enjoy up to 100% data bonus on all Monthly Capped broadband data bundles for 6 months

No, there are no dedicated bundle plans for 5G Broadband Router. Customers can subscribe to our Broadband Home or Office data propositions.

You can check your 5G coverage on - https://external.mtnncoveragelocator.com/

You can connect up to 32-62 devices to your 5G Broadband router at a time.

No. You cannot use any other SIM card, but an MTN SIM card.

Yes, You can.

Existing 4G SIMs on the network are also 5G enabled. To upgrade your SIM to 4G, kindly visit the nearest MTN shop for SIM upgrade.

Yes it does. However, to activate the SIM, customer is requested to register the SIM card at the nearest MTN SIM registration point. To locate a SIM registration centre, visit https://www.mtn.ng/sim

Send 5GCPE to 312 to get started

You may also link your Broadband Router number to your primary phone number by dialing *312*500# for ease of subscription and management

Yes you can activate Broadband Router plans via USSD Platform. Dial USSD code *461*1# and follow the menu to select the bundle of your choice. Your primary number will be charged for the bundle and your Broadband Router device gets the data benefits

You will receive a notification on both your Broadband router and alternate numbers.

Yes, save 09033000001 to your contact as 'MTN WhatsApp Chatbot’, send a WhatsApp message to get started. Activate/renew your Broadband Router data, check your balance and get support.

Yes. The warranty on the 5G device is valid for one year.

Please use the http://mymtn.com.ng portal option. The airtime and data balances can be seen on the homepage. You may also use the device interface on 192.168.0.1 or MyMTN App. 

Yes. You will be able to roll over your unused data bundle for capped plans only. 

All Broadband Router bundles (Home and Office) can be used on the 5G Broadband Router. However, broadband bundles from 100GB and above are recommended for a better experience.

Yes, the MTN eShop 5G WiFi Broadband Router is downward compatible and can be used on the 4G network in areas without 5G network coverage

You will enjoy, Faster speed, Lower latency, Higher device capacity, Reliable connections and quicker uploads/downloads.

There no special bundle plans for 5G Routers. All Broadband Router bundles (Home and Office) can be used on the MTN 5G Broadband Router.

The MTN 5G Router costs N60,000 only.

You can’t upgrade MTN SIM to 5G network. All 4G sims are compatible with 5G as you just need a 5G device or phone.

• Dial *312*500# to link your MTN mobile phone number with your 5g ROUTER.
• Select 1 to link your 5G router with your MTN mobile number.
• After linking, dial *312*500*3# to select bundle you want.
• Or you can dial *461*1#
• Select bundle.
• Then select ‘buy for others’.
• Input the 5G router number and it is successful.

• Dial *312*500# to link your MTN mobile phone number with your 5G router number.
• Select 1 to link your 5G router with your MTN mobile number.
• After linking, dial *312*500*4*3# to check your balance.