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FAQ

Frequently Asked Questions

MTN Data bundles are affordable data plans designed to give access to the internet through data enabled devices. It is usually within a defined unit of bytes and at a pre-determined price for a definite period and MTN has a robust bouquet of bundles that suits all lifestyle.

All MTN Customers can subscribe to any MTN Data bundle.

They are Daily, Weekly, Monthly, Bi-monthly, Quarterly, Bi-annually, and Yearly.

A. You can subscribe to any MTN data bundles via the following channels:

  • USSD: Dialling *321*1# or *904# and selecting your preferred data plan.

B. SMS: Sending the bundle plan keyword to 312.

  • myMTN App: Text myMTN to 5018 to download the app.
  • myMTN Web
  • MTN TopIt/VTU
  • Zigi
  • Facebook (Mobile Center)
  • Google

The pop-up menu is a feature that allows you to set your data bundle on Auto-renew or One-off purchase, and to Buy for a Friend:

  • Auto-renew Purchase means that your data bundle will automatically renew after expiry provided you have enough airtime on your line.
  • One-off Purchase means that your data bundle will not renew after expiry date even with the sufficient airtime.
  • Buy for a Friend option allows you to buy a data bundle for another line with your airtime.
If you are buying a data bundle via SMS and it exits the pop-up menu, or it times out before selecting an option, the data bundle would be activated as One–off purchase. But, if you are buying the bundle via USSD you will not be able to proceed to buy the data bundle until you select an option of either one-off, auto-renewal or buy for a friend.

Yes, you will be able to opt in for Auto-renewal or renew the bundle by sending R+bundle code to 312.

Example: If you have an active 100MB daily bundle that is on One-off option, you will be able to renew it by sending R104 to 312.

Yes, you will be able to cancel auto-renewal on your bundle anytime by sending NO+bundle code to 312.

You will be able to check your data bundle balance via the following channels:

  • SMS: Texting 2 to 312
  • USSD: Dialing *312*4# (for main data bundle and bonus), or *310#
  • myMTN App
  • myMTN Web
  • Zigi

Yes, you can activate multiple data bundles and all the data bundle purchased will have its own unique expiry dates.

If you have multiple data bundles active on your line, the data bundle with the least validity will be used first.

Example: If you have a 30-day bundle plan and 1-day plan both active on your line, the 1-day plan will be used first before the 30 days plan.

As soon as you exhaust your data bundle before the expiry, your data access will be suspended, and you will not be able to browse again. To continue browsing, you will need to do one of the following:

  • Buy another data plan by dialing *312*1# or *904#.
  • Borrow data by dialing *303#.
  • Opt-in for Pay-As-You-Go browsing by dialing *312*200# to continue browsing with your airtime at N3.07/MB.
  • Request data from a friend via *321*2*3#.

Yes, some data bundle plans now have additional voice minutes. This means that when you buy any of the select bundles, you will also be able to call your friends and family from the additional voice minutes.

Yes, you will be able to call all numbers in Nigeria with the voice minutes you get from the purchase of the data bundle.

Note: You will not be able to call international numbers and Nigeria from the voice bundle while roaming. You will also not be able to call international numbers with the voice bundle.

You will be charged at the rate of 13k/sec when calling from the voice minutes. Once you have exhausted the voice minutes, charges will be taken from your main account or any other voice bundle on your line.

The bundle/bonus on your line with the closest expiry will be charged first for calls. However, if you have multiple bundles/bonuses with the same expiry, the voice minutes will be charged before the other voice bundles/bonuses on your line.

Yes, you will be able to enjoy 25%, 50%, 100%, and any other bonus offers you are eligible for on the network whenever you buy a data bundle. The offer includes:

• 100% 4G Upgrade Bonus: this offer is available only on select data plans from N15,000 and below beginning from month 1 to month 3 after upgrading your SIM to 4G.

• 25% 4G Upgrade Bonus: you will be able to enjoy 25% bonus on every data bundle you buy from month 4 to month 6 after upgrading your SIM to 4G.

• 50% Device Bonus: you will get 50% bonus on every data bundle you buy with a newly activated phone/device.

• Double Data Bonus: you will be able to enjoy double data (100% data bonus) only when you buy select data bundles from N15000 and below.

Yes. These plans are the digital bundles, that are only available for purchase on digital channels like myMTN app, myMTN web, and Facebook, but not available for purchase on channels like USSD and SMS.

You will be able to pay for the bundle purchase from your bank account or bank card.

Digital Bundles

Bundle Name

Price

Validity

1GB Daily Bundle

N200

24 hours

3.5GB 2 Days Bundle

N500

2 Days

15GB Weekly Bundle

N2,000

7 Days

11GB Weekly Bundle + 20mins

N3,500

30 Days

13GB Weekly Bundle + 25mins

N4,000

30 Days

27GB Weekly Bundle + 25mins

N6,500

30 Days

Yes, the digital bundles can be used just like the other Access data plans for all internet-based services like browsing, streaming, downloading etc. The only difference is that you can only purchase the bundles on Digital channels only.

Yes, you will enjoy FREE data on select data plans for streaming on YouTube in the night from 12am to 5am and additional FREE data to stream on YouTube All-Day.

All MTN customers who purchase any of the data plans eligible for the offer will be able to enjoy the Free YouTube Night/Day data.

You will get the FREE YouTube Night/Day data when you buy any of the eligible data plans via the following activation channels:

  • USSD: Dialling *312*1#
  • SMS: Text 130 to 312
  • MTN On Demand (*904#).
  • myMTN App
  • myMTN Web
  • MTN TopIT
  • Facebook (Mobile Center)
  • Google
  • Zigi

Your Free YouTube Night/Day data will have the same validity with the main data plan you purchased.

The FREE YouTube Night data is available for us only from 12am – 5am while the YouTube Day is available All-day within the validity period of the main data plan.

Yes, you can enjoy the FREE YouTube Night/Day data as multiple times on every eligible data plan you buy.

NO, the FREE YouTube Night/Day data can only be used to stream videos on YouTube/YouTube Music app and web.

You will be charged from your main data bundle or any other available bundle if you continue to watch YouTube videos.

No, you will not be able to share your YouTube Night/Day data, but you can share your main data.

No, you will not be able to roll over the unused FREE YouTube Night/Day data.

To check your YouTube Night/Day data balance, simply dial *312*4#, *310#, text 2 to 312, or visit myMTN App, myMTN Web, and Zigi.

Yes, you will be able to roll over your Unused main data bundle ONLY if you buy another data plan from the same category with the current bundle within the stipulated grace period. **Note, you will NOT be able to rollover any unused data bonus. See Data Roll Over table below for details:

Data Plan

Bundle Roll Over Category

Roll Over grace period

1-day

Daily bundle

1 day

2-day

2-day

3 days

3-day

3-day

3 days

7-day

Weekly, 2-week bundle

3 days

14-day

3 days

30-day

Monthly

7 days

60-day

2-month, 3-month

7 days

90-day

7 days

Yes, you will be able to rollover your unused 1GB when you activate any data plan from the monthly bundle category, and the validity of the new data bundle you activated will be applied to the unused/remaining bundle.

No, your unused 1GB will expire unless you buy another monthly data plan within the grace period, and your 40MB Daily Plan will have 1 day validity.

If you fail to renew your expired bundle or purchase another bundle from the same category after the rollover period, all your un-used bundle will be cleared. See Data Roll- Over table for details.

No, you will NOT be able to use it within the grace period until you renew the bundle or purchase another data plan from the same category with the Un-used bundle. See Data Roll Over table for details.

No, you will NOT be able to rollover any unused data bonus even if the bundle auto-renews before expiry, upon expiry or within the applicable rollover period.

All bundles will renew according to their bundle category – daily, weekly, and monthly, etc. However, if you have multiple data bundles active from same category, the last data plan you purchased from that category will be the bundle that will be auto renewed. For Example: if you activate two data plans from the daily plans; (40MB on June 1st, 200MB on June 2nd), two plans from the monthly plan; (1.5GB on June 3rd and 10GB on June 4th), on the day of renewal, only 200MB from the daily plan and 10GB from the monthly plan will be the plans that will auto-renew.

Yes, you will be able to transfer from your data bundle to another line by dialing *321*Phone number* Data amount# or, text Transfer<space>Phone number<space>Data amount and send to 321.

The 40MB Daily Plan will be used first and after the data bundle has been exhausted then data charges will be deducted from the 2GB Monthly plan.

You will be able to browse from your airtime only after exhausting your data bundle, BUT you will be required to opt in by dialing *312*200# before you can browse from your airtime at Pay As You Go rate.

To opt in for PAYG browsing, simply:

  • Dial *312*200#.
  • Send RESET to 312.
Your browsing from your airtime will be charged at N3.07/MB.
No, you will not be charged for opting in for PAYG browsing.

To opt out of PAYG browsing, simply

  • Dial *312*201#
  • Send SUSPEND to 312.

You will be able to check the validity and expiry date of your data bundle via the following channels:

  • SMS: Texting 2 to 312
  • USSD: Dialing *312*4# (for main data bundle and bonus), or *310#
  • myMTN App
  • myMTN Web
  • Zigi

Yes, you will receive a notification when you complete a session that exceeds 80% of your data bundle volume and when you exhaust your data bundle. Please note that the 80% usage notification may be delayed due to heavy usage and data reservation within a session.

SUMMARY OF MTN DATA BUNDLES

Plan

Price (N)

Data Plans

Validity Period

Activation

Opt-in for Auto-renewal Code

Opt-out of Auto-renewal Code

Data Allowance

Time of Use

(SMS to 312)

(USSD)

SMS (R Code 312)

SMS (No Code 312)

Daily

50

40MB

All day

24 HRS

114

*312*114#

R114

NO114

100

100MB

All day

24 HRS

104

*312*104#

R104

NO104

350

1GB + 3mins

All day

24 HRS

155

*312*155#

R155

NO155

200

200MB

All day

3 Days

113

*312*113#

R113

NO113

200

1GB

All day

24 HRS

Available on Digital channels only

500

2GB

All day

2 Days

154

*312*154#

R154

NO154

500

3.5GB

All day

2 Days

Available on Digital channels only

500

2.5GB

All day

24 HRS

myMTN App Only

R205

NO205

600

2.5GB

All day

2 Days

146

*312*146#

R146

NO146

400

1.5GB

All day

24 HRS

199

*312*199#

R199

NO199

800

3GB

All day

2 Days

180

*312*180#

R180

NO180

Weekly

350

350MB + 3mins

All day

7 Days

102

*312*102#

R102

NO102

600

1GB + 5mins

All day

7 Days

142

*312*142#

R142

NO142

1000

1.5GB + 10mins

All day

7 days

105

*312*105#

R105

NO105

1500

5GB

All day

7 Days

143

*312*143#

R143

NO143

2000

7GB

All day

7 Days

181

*312*181#

R181

NO181

2000

15GB

All day

7 Days

Available on Digital channels only

500

750MB

All day

7 Days

750

*312*750#

R750

NO750

500

600MB + 3mins

All day

7 Days

103

*312*103#

R103

NO103

Monthly

1000

1.2GB + 5mins

All day

30 Days

106

*312*106#

R106

NO106

1200

1.5GB + 5mins

All day

30 Days

130

*312*130#

R130

NO130

1600

3GB + 5mins

All day

30 Days

131

*312*131#

R131

NO131

2000

4GB + 10mins

All day

30 Days

110

*312*110#

R110

NO110

3000

8GB + 15mins

All day

30 Days

147

*312*147#

R147

NO147

3500

10GB + 20mins

All day

30 Days

148

*312*148#

R148

NO148

3500

11GB + 20mins

All day

30 Days

Available on Digital channels only

4000

12GB + 25mins

All day

30 Days

107

*312*107#

R107

NO107

4000

13GB + 25mins.

All day

30 Days

Available on Digital channels only

5,500

20GB + 25mins

All day

30 Days

116

*312*116#

R116

NO116

6,500

25GB + 25mins

All day

30 Days

153

*312*153#

R153

NO153

6,500

27GB + 25mins

All day

30 Days

Available on Digital channels only

11,000

40GB + 40mins

All day

30 Days

117

*312*117#

R117

NO117

16,000

75GB + 40mins

All day

30 Days

150

*312*150#

R150

NO150

22,000

120GB + 80mins

All day

30 Days

149

*312*149#

R149

NO149

30,000

200GB

All day

30 Days

111

*312*111#

R111

NO111

2-Months

8,000

30GB

All day

60 Days

119

*312*119#

R119

NO119

20,000

100GB

All day

60 Days

118

*312*118#

R118

NO118

30,000

160GB

All day

60 Days

138

*312*138#

R138

NO138

3-Months

50,000

400GB

All day

90 Days

133

*312*133#

R133

NO133

75,000

600GB

All day

90 Days

134

*312*134#

R134

NO134

6-Months

90,000

800GB

All day

180 Days

115

*312*115#

R115

NO115

1-Year

100,000

1TB

All day

365 Days

135

*312*135#

R135

NO135

250,000

2.5TB

All day

365 Days

136

*312*136#

R136

NO136

450,000

4.5TB

All day

365 Days

137

*312*137#

R137

NO137

Access Bundle Plan + YouTube Streaming Bundle Upsell

Access Bundle Plan + YouTube Streaming Bundle Upsell

Plan

Price

Volume

Validity

Activation SMS to 131

USSD

YouTube Upsell Offer

YouTube Offer Price (N)

YouTube Offer FUP

YouTube Validity

Daily

N100

100MB

1 day

104

*131*104#

1-hour YouTube

N50

400MB

1 day

Weekly

N500

1GB

7 days

142

*131*142#

1-hour YouTube Daily for 7 days

N250

300MB

7 days

Monthly

N1500

3GB

30 days

131

*131*131#

1-hour YouTube Daily for 7 days

N250

300MB

7 days

Free YouTube Data +YouTube Music

S/N

Free 2GB Data

YouTube Night Data (12am to 5am)

Free YouTube Music (All-day)

Free YouTube Data (All-Day)

1

350MB Weekly Plan

350MB

NA

NA

2

750MB Weekly Plan

1.4GB

NA

1hr-200MB-Daily

3

750MB 2-week Plan

1GB

100MB

NA

4

1GB Weekly Plan

1GB

100MB

NA

5

1GB Weekly Plan

1.4GB

NA

1hr-200MB-Daily

6

1.2GB Monthly Plan

2GB

200MB

NA

7

1.5GB Monthly Plan

2.4GB

NA

3hr-600MB-Weekly

8

3GB Monthly Plan

2GB

200MB

NA

9

4.5GB Monthly Plan

2GB

200MB

NA

10

6GB Monthly Plan

2GB

200MB

NA

11

10GB Monthly Plan

2GB

300MB

NA

12

12GB Monthly Plan

2GB

NA

NA

13

20GB Monthly Plan

2GB

300MB

NA

14

25GB Monthly Plan

2GB

NA

NA

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