Frequently Asked Questions

Yes. The warranty on the 4G device is valid for one year. A faulty device is to be returned to the point of purchase for resolution or replacement subject to technical assessment at the store.

Blue network signal light on your MTN Broadband router indicates your MTN Broadband router is on 4G, while a green network signal light indicates 3G. Note that the switch between 4G and 3G on your MTN Broadband WiFi router is automatic, depending on the available network in your location.

Simply press the WPS button at the top of your MTN Broadband router to enable other devices to discover your MTN Broadband router for a wireless connection via WiFi.

Yes. The promotional offer for MTN Broadband router Data customers in addition to the 50GB Welcome Data offer is as follows: • Enjoy up to 100% data bonus with every purchase of monthly capped bundles for the first six months

You can check your MTN Broadband router Data balance or airtime balance through MyMTN App, or MTN’s Data portal:, or USSD channels: *312*500#. You can also check your data/airtime balance(s) directly from MTN Broadband router interface/firmware on

Yes. You will be able to roll over your unused data bundle. Terms & conditions apply.

No. Your MTN Broadband router data depletes at the same rate as other mobile data plans.

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