| The following key terms should be read in conjunction with this Notice: | Definition |
|---|---|
| Consent | Freely given indication of the Customer’s wishes or a clear affirmative action signifying Customer’s or User’s agreement to the processing of Personal Data relating to him or her. |
| Data Subject | The person (natural or juristic) to whom Personal Information relates. In this case, the Customer. |
| Customer | Customer A customer is a person (individual or organization) who enters into a contract by subscribing to MTN or any it’s Affiliates’ Services or Products, for use (as part of an integrated solution provided by MTN or any MTN Affiliate). |
| Personal Information | Information relating to an identifiable, living, natural person, and where it is applicable, an identifiable, existing juristic person. This includes, but is not limited to, details such as Your name, phone number, address, age, curriculum vitae, marital status, gender, health details, location information, online identifier, the personal opinions, views or preferences of the person; company’s registered name, registration number, Director’s names, ID numbers, addresses and other company details which could include: financial information and banking details and registered or unregistered identification or proprietary marks etc. |
| Processing / Process of Personal Information | Processing / Process of Personal Information Any operation or activity or
any set of operations, whether by automatic means, concerning Your Personal
Information, including— (a) the collection, receipt, recording, organisation, collation, storage, updating or modification, retrieval, alteration, consultation or use; (b) dissemination by means of transmission, distribution or making available in any other form; or (c) merging, linking, as well as restriction, degradation, erasure or destruction of Personal Information. |
| Operator | A third-party who is processing Personal Information for MTN in terms of a contract or mandate, without coming under the direct authority of that party. |
| Organisations | Organisations This means other entities such as a service provider, whether it is an affiliate or a supplier, to perform activities, services, functions, or processes on an ongoing basis that would normally have been undertaken by MTN itself. |
| Sensitive Personal Information | Information relating to Your biometric details, race, pregnancy, marital status, ethnic or social origin, colour, sexual orientation, age, physical or mental health, well-being, disability, religion, conscience, belief, culture, language and birth of that person. |
| “You”, “Your” | the Customer |
| “Us”, “We”, “Our” MTN | MTN |
| User | A user is a person (individual or organisation) who uses any of MTN channels, which are not limited to MTN websites; mobile applications; Unstructured Supplementary Service Data (USSD) and Short Message Service (SMS); and other products and services. |
| MTN Data | MTN Personal Information, Personal Information of its affiliates, customers, employees, agents, representatives, contractors and professional advisors. |
This Notice applies to:
To provide You, Our Customers and/or user, with the best online services, mobile applications, USSD and SMS products and services, MTN will use Your Personal Information to:
Maintaining the security of Your Personal Information is important to MTN. Reasonable security safeguards have been implemented to protect Your Personal Information. MTN uses various methods to protect Your information such as:
MTN will share Your Personal Information to third parties only where it is necessary to deliver services You and in compliance with a lawful order or request without recourse to the Customer. Disclosure in the former instance shall be made with the Customer and/or user’s consent;
There will be circumstances where We are obliged to disclose Your information by law and are prohibited from informing You when we have received a request for Your Personal Information in relation to any suspected or alleged criminal activity.In addition, companies employed by MTN to perform certain functions (“Third Parties”) may be assessed to ensure that they handle Our Customer and/or user information securely. Some of MTN Third Parties perform the following functions for MTN:
These Third Parties have access to Personal Information needed to perform their functions and for purposes clearly defined by MTN.
10.1 Erasing your information
You have the right to request that MTN erase your Personal Data if it is no
longer
valid or necessary for the purposes for which it was collected or if it is
incomplete or inaccurate.
You have the right to receive your Personal Data in a commonly used and
machine-readable format and the right to transmit these data to another Data
Controller when the processing is based on (explicit) consent or when the
processing is necessary for the performance of a contract.
10.2 Accessing and Changing Your Information
You can review the information You provide to Us and make any desired changes to the information You have provided. Please be aware that even after Your request for a change is processed, MTN may, for a time, retain residual information about You in its backup and/or archival copies of its database.
10.3 Direct Marketing
You have the right to choose whether You receive marketing material or not. By accepting using Our products and services, You are also agreeing to MTN sending You marketing material on related services, products and offerings provided from MTN from time to time. If You change Your mind at any time, You are always able to opt-out.
We do comply with applicable provisions of the Nigerian Communications Commission’s Guidelines and relevant Consumer Protection regulations on direct marketing.
10.4 Deletion or destruction of Your Information and Period of Retention
10.4.1 You may request that we delete and destroy any of Your Personal Information provided that Your relationship with MTN has been appropriately terminated.
10.4.2 MTN will, however, retain and use Your Personal Information in accordance with applicable laws for retention of data, for as long as is necessary to provide You with Our services and comply with legal and business obligations, resolution of disputes and enforcement of this Notice among others.
10.5 Transfer and storage of Personal Information across borders
10.6 Right to withdraw consent
You have a right to withdraw Your consent at any time without affecting the lawfulness of Your information received and processed by MTN in line any legal obligation or prior to Your withdrawal of consent.
10. 7 Reporting incidents
In the event of a privacy breach, MTN shall report such breach to the relevant authority and if necessary, affected individuals of personal data breach (where the personal data breach will likely result in high risks to the freedoms and rights of the data subject) within reasonable time of being aware of the breach. MTN shall take steps to investigate and recover personal data. MTN will also ensure that controls are enhanced to prevent a re-occurrence of the breach. You have a right to lodge a complaint before an appropriate authority for any breach of Your rights.
Kindly notify Us:As a Customer and/or user, there are certain obligations expected from You. Some of these obligations are imposed by applicable law and regulations, and others have become commonplace for MTN:
• You must always abide by the terms of this Notice and any agreement or consent relating to MTN products and services that You have subscribed to. This includes respecting all intellectual property rights that may belong to Third Parties (such as trademarks or photographs).We’d love to hear what you think!
