What is Cloudenly's product suite?
Cloudenly is an Integrated and cloud-based platform for HR, Payroll and Benefits operations.
How are Cloudenly products offered?
Cloudenly products are offered to customers primarily as “Software as a Service” (SaaS) applications and are preconfigured to fit most organization’s needs. Organizations have the flexibility to customize these products to fit their specific needs. Usage is generally subscription-based, with the option to pay monthly or annually. Cloudenly products, being cloud-based means that users do not have to worry about it being expensive and most often, challenging upgrades.
Do I need a lot of money to get started on the Cloudenly software?
No, you do not as Cloudenly is a SaaS solution that allows you to pay for the services monthly or annually, eliminating the requirement for a huge upfront payment.
I am not sure which product works for my business in the Cloudenly suite.
Cloudenly gives you the flexibility to choose your bundle or customize your plan. Choose whatever works best for you.
How do I sign up?
Just enter your name, email address & password details and you're good to go.
How do I subscribe to use Cloudenly for my business?
You can subscribe to Cloudenly at your convenience. All you need to do is purchase any of the plans and get started.
What information do I need to sign up on Cloudenly?
Signing up on Cloudenly is easy, you can sign up with basic information about you and your business. You can always customize and update your information as you go.
Do I require IT expertise to use Cloudenly ERP?
No, you do not require IT expertise. As a SaaS service, the application is already preconfigured and fit for use for most people/organizations. In addition, the in-app user guide is designed to walk you through any additional setup that may be required.
Does Cloudenly provide setup assistance?
Getting started on Cloudenly is so easy that you will likely not need assistance.
What support is integrated into eShop for subscribers?
However, we have a step-by-step process to set up which you can access in our resource library. We also have a friendly and knowledgeable support team that is here to help you.
Are Cloudenly's products scalable?
Cloudenly products are designed for all categories of SMEs- nano, micro, small and medium enterprises and built to scale seamlessly as your business grows.
Can I access Cloudenly on my mobile phone or tablet?
Cloudenly can be accessed from any web-enabled mobile device with a web browser as long as you have your username and password.
Can I add multiple users to my Cloudenly account?
Yes, you can add multiple users to your account. With Cloudenly, the power is in your hands, and you can always customize to suit your business.
How do I pay for my Cloudenly subscriptions?
You can pay for your Cloudenly subscriptions in a secured way using your debit/credit card, MTN MoMo, USSD and bank transfer
What payment methods do you accept?
You can pay for your subscription with any valid debit/credit card, MTN MoMo, USSD and bank transfer
Can I purchase services as a stand-alone product?
Yes, our products are designed for you to apply add-on applications as well as expand the number of users and customize to suit your business.
Will I be billed monthly or annually?
With Cloudenly, the power is in your hands.You can choose the billing method that is most convenient for you and your business
Can I migrate my old or historical data into Cloudenly from another platform?
Cloudenly presently supports the migration of your employee data using our customized CSV. template.
Where is my data stored when I use Cloudenly services?
Cloudenly is hosted on Amazon Web Service (AWS) to guarantee best-in-class cloud computing and security services. However, wherever local regulation requires it, data would be stored locally.
Will my data be private and safe?
We are committed to safeguarding your personal data and we have put in place adequate security measures to ensure that personal data we collect is not altered, accessed without authorization or lost. The personal data we collect is only accessed to the extent mandated by law.
We ensure data privacy and security by:
• Making sure that access controls are in place
• Installing anti-virus software on our servers
• Continuously accessing internal risks and performing compliance audits
• Testing our security controls, including external audits on a regular basis
• Providing training on data security and privacy to our employees.
What levels of security exist on Cloudenly?
Cloudenly is designed to ensure the highest standard of security by incorporating:
• Encrypted password algorithm
• Security questions
• Two-factor authentication
• Ring-fencing
• Users, role-based access controls and privileges
What happens to my data if I cancel?
You will have access to your data for a 90 day period post-cancellation, after which we'll delete all your data from our servers.
Can I download a copy of my data?
Yes, Cloudenly allows you to export specific data at any point in .CSV template
