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EyeSyte Wi-Fi + GSM Intelligence Security Alarm System provides a sensor based alarm monitoring in homes and offices.
Available for pick up after 48 hours
You need two smartphones that can provide a network hotspot. One phone turns on the hotspot as the network provider, and the other can connect to the device.
When you connect your device to the network and your router does not have a Wi-Fi password, you do not need to enter the password. Simply click on "Confirm" to go on. Only public networks that log in with a fixed password can connect to our device, while public networks that log in with an account and password or verification code cannot connect to our device. Note: To protect your privacy, security devices such as cameras, door locks and sensors cannot use public networks and networks without passwords for network configuration.
Please turn on the Bluetooth switch of the mobile phone and the Bluetooth permission of the App.
It depends on the stage of network distribution you are in. When the device is pairing, it needs to go through the three stages of "Scan devices——Register on Cloud——Initialize the device". If you are in the "Scan devices" stage, when you accidentally exit the app or switch to another app, it may affect the app to find your device. So, accidentally exiting the app or switching to another app at this stage may cause network configuration failure. In the other two stages, if you accidentally exit the app or switch to another app, it will not affect the normal network configuration of the device. Note: If you use the "Auto Scan" method to pair devices, there will be a high probability that the network configuration will fail if you accidentally exit the app or switch to another app.
If your device is offline for a long time, you can only manually reset the device to the pairing mode, and then manually add the device again. If your device always offline, please check in the following ways:
Network configurations change if you replace the router or use a new network. To use a device that has been connected to a different network, first remove that device, reconnect it to the new network, and then add it again. You need to reconnect all the Wi-Fi devices and gateways (including Zigbee and Bluetooth gateways). But those devices which under the gateways (including Zigbee and Bluetooth gateways) are not required for reconnection. You can also use Auto Scan mode to add multiple devices at once. If your device fails to connect to the smart device after replacing the router or modem, it may be that your router is 2.4GHz and 5Ghz mixed, or your router is not compatible with our device. Note: Even after reverting to the SSID and Wi-Fi password to the same as the original one, you will need to select the network and Wi-Fi password again to add your devices again otherwise, you may be unable to connect to the Internet. Note: Even after reverting to the SSID and Wi-Fi password to the same as the original one, you will need to select the network and Wi-Fi password again to add your devices again otherwise, you may be unable to connect to the Internet.
It may result from your phone performance. Generally, phones running on iOS are not likely to have such an issue, while some low-performance Android phones may have. If the App has not been launched for a long time, it needs to connect with the cloud when you log in again, so the device is displayed as offline. As the App is temporarily not connected to the device, it is not actually offline.
First, check whether you are using a 5 GHz/2.4 GHz dual-band router. If the Android mobile phone is connected to a 2.4 GHz Wi-Fi and has no problem connecting to the device while your iPhone is randomly connected to the 5 GHz Wi-Fi and cannot connect to the device, you need to manually connect your iPhone to the 2.4 GHz Wi-Fi.
Unless otherwise specified, the devices only support 2.4GHz Wi-Fi. There is a possibility that the 2.4GHz and 5GHz mixed networks will not be successfully configured, so please ensure that the Wi-Fi connected to the mobile phone is 2.4GHz. All routers have a 2.4GHz network frequency band. You only need to separate the 2.4GHz and 5GHz mixed networks to connect the device to the 2.4GHz network normally. Note: Only the device manual clearly states that devices that support 5G wireless networks can connect 5G wireless networks.