eShop FAQ's

MTN eShop is an online platform that brings convenience to our customers. It enables our customers browse and purchase from a wide range of products and services with ease in the comfort of their homes or at a click of a button. This products and services include smartphones, broadband routers, airtime, data bundles, etc. It enables a secure, convenient, and hassle-free experience for our customers which is our goal.

Products and services such as Data bundle purchase, Purchase of variety of devices; Smartphones, MTN 5G Broadband Router, MTN 4G Broadband Router, 4G MiFi, Enterprise services, Airtime Recharge, Bulk SMS etc.

You can access MTN eShop from any internet enabled device by either visiting the shop via MTN’s corporate website https://mtn.ng/ OR shop directly via this link https://shop.mtn.ng/

You can log in on MTN eShop by following the next steps:

1. Click on the profile icon at the right of your screen.

2. Select your preferred login method (Facebook, Google account, Email or Phone number) and follow the prompt

3. You can now log in!

Note: The phone number option is only available to MTN lines.

You can create an account by following the next steps:

1. Click on profile icon at the right of your screen.

2. Select your preferred sign up method (Facebook, Google account, Email, Phone number) and follow the prompt

3. Your MTN eShop account is now created!

Note: The phone number option is only available to MTN lines.

To place an order on MTN eShop:

1. Enter the name of the item you’d like to buy in the search bar. You can also browse for products by hovering or selecting “Shop” on the top left-hand side of your screen

2. Select the product/plan to learn more about it

3. Click “Add to cart” if you want to want to keep browsing for more products or click “Buy Now” to proceed to the checkout page

4. Register or login into your existing account by using the various log in options available to you

5. Enter your shipping/billing information ensuring your address is complete and accurate

6. Select a Delivery Method (This step is applicable for devices)

7. Choose your preferred Payment Method

8. Click on Order to complete your order.

You can reset your password by following these steps:

1. On the login page click on Don’t remember your password

2. Enter your email address

3. A password reset link will be sent to the email address you provided

4. Click on the reset link sent to your email address

5. Enter your new password and submit

6. Use your new password for subsequent logins

If you are having trouble adding a product to your cart, it may mean the following:

• If it is a device, please ensure that you have made all relevant size and color selections. It could also mean that the item you are trying to buy is sold out.

• If it is a data plan or digital service, it may mean that the number you are buying the bundle for is not eligible for this service. 

For additional information, you can contact our customer support team via email at customercareng@mtn.com or Dial 300 from an MTN line or 08031000300 from any other network.

You can change your phone number on your account by following these steps:

1. Sign in to your account

2. Click on your name and select “My account” 

3. Under personal information, click on Edit

4. In the mobile number section, click on the input box to edit your phone number

5. You will receive an OTP through SMS on the new phone number

6. Enter the OTP in the box

7. The phone number is now changed!

No. Prices on MTN eShop are not negotiable. You may opt to use a promotional voucher for an added discount if available and usage conditions are met. Please keep an eye on our social media updates to be informed about our campaigns and flash sales for best prices.

There are options for delivery or pick up during the checkout process. For delivery, ordered items will be delivered to your address while for pick-up options, you will be able to pick up your items at an MTN Store close to you. For more information, you can contact our customer support team via email at customercare.ng@mtn.com or Dial 300 from an MTN line or 08031000300 from any other network for all inquiries.

eShop has a variety of payment channels which includes Debit cards, Bank transfers, USSD, NQR, MoMo, and Airtime (for bundles)

Yes, you can make a corporate purchase by going to the enterprise services option on the eShop homepage. And you can also add items to cart for bulk purchases.

We respect the privacy of our Customers’ Information which should be protected through the use and interaction with https://shop.mtn.ng/, https://mtn.ng/ and all associated websites, mobile applications, products, and services. Go to Privacy and Cookie Policy | Shop MTN Nigeria to see the type of Personal Information we collect from You, Our Customers, and/or Users; how We will treat that Personal Information; and the circumstances under which We will share it with third parties

We value customer reviews and feedback, and that feature will be activated on the eShop soon

You can contact our customer services via email at customercare.ng@mtn.com or dial 300 from an MTN line or 08031000300 from any other network for all inquiries.

Discounts or promotions will be announced on the eShop when or if any is available

If you have a problem signing up on eShop, please contact customer service via email at customercare.ng@mtn.com or Dial 300 from an MTN line or 08031000300 for all inquiries.

To check the status of your order, simply login to your account and navigate to the "My Account" section on your profile and select "My orders"

You are allowed to return such defective devices, and after a few investigations, the device will be replaced

Currently, we do not offer payment on delivery as a payment option. We require all payments to be made through our secure platform before any services are rendered or products are shipped

Please send the proof of payment to eShopsupport.ng@mtn.com so that we can investigate and rectify the situation

Payments on eShop are in NGN (Naira)

No. It is expected that you pay for your product in full.

No. Once an order is placed and payment has been made, you will be unable to make any cancellations. Please review your order thoroughly before finalizing it to ensure that it aligns with your requirements.

Please send the proof of payment to eShopsupport.ng@mtn.com so that we can investigate and rectify the situation

Your orders will be ready for pick up after a period of 24 hours.

Please send an email to eShopsupport.ng@mtn.com so that we can investigate and rectify the situation.

To track your order, simply log in to your account and navigate to the "My Account" section on your profile and select "My orders", there you will be able to see the status of your order whether active, pending, completed or canceled orders. To see more details on your order, click ‘view order details. You also receive status updates via email and SMS notifications to keep you easily updated. For more information, you can contact our customer support team via email at customercare.ng@mtn.com or Dial 300 from an MTN line or 08031000300 from any other network for all inquiries.

Please send the proof of payment to eShopsupport.ng@mtn.com so that we can investigate and rectify the situation

Delivery usually takes between 2 - 8 working days (including Saturdays), to get your product delivered to you, depending on your location and the availability of the product. When you place an order on eShop, you will receive an estimated delivery date for your order. Please click here for more information on delivery timelines.

Delivery is available in 33 states, except for Benue, Katsina, Taraba and Zamfara.

You may re-route your delivery to a city closest to your location or use the pick-up option to pick up from selected MTN Service Centers.

Your delivery will be re-scheduled if you are not available to receive your order. However, re-scheduling can only be done twice.

No. Only nationwide delivery is available for now.

It is not possible to change the delivery address once the payment has been processed. It is important to double-check all your information before submitting your order to ensure that it is accurate and up to date.

No, the cost of delivery will be handled by the purchaser irrespective of the amount of product bought.

Yes. Please refer to our return policy for more information on our warranty terms and conditions. For more information, you can contact our customer support team via email at customercare.ng@mtn.com or Dial 300 from an MTN line or 08031000300 from any other network for all inquiries.

You can log a complaint about your damaged device on our Faulty Device portal OR visit any of the MTN Service Centers listed here to return any defective product.

Our broadband devices come with a one-year warranty. If your device is found to be defective within the warranty period, we will repair or replace it (as applicable) free of charge. Log a complaint about your damaged device on our Faulty Device portal. Please keep in mind that the warranty does not cover damage caused by accidents, misuse, or unauthorized modifications.

We do not offer refunds items you are no longer interested in as per our return policy. However, we do offer warranty repairs or replacements if your device is found to be faulty within the warranty period. Please refer to our return policy for more information on our warranty terms and conditions. For more information, you can contact our customer support team via email at customercare.ng@mtn.com or Dial 300 from an MTN line or 08031000300 from any other network for all inquiries.

If your device is found to be defective within the warranty period, we will repair or replace it (as applicable) free of charge. However, please keep in mind that the warranty does not cover damage caused by accidents, misuse, or unauthorized modifications.