Thryve Bundles FAQ's

Frequently Asked Questions

How do I check my MTN SME Bulk SMS volume balance on MTN Thryve?

Bulk SMS units from the Thryve bundle will be credited to your wallet on SME Bulk SMS portal. You can view the wallet and send SMS on the portal when you log in.

How much will I be charged for migrating from a Thryve Plan?

Your first migration out of the Thryve plan in a month will not be charged BUT for subsequent migration out of the plan within same month, you will be charged N102.

Will I be able to migrate to another plan and use my active bundle on the new tariff plan?

You will be able to migrate out of the Thryve plan to another tariff plan even if you have an active Thryve bundle BUT you will NOT be able to use the bundle balance on the plan you migrated to and the bundle will not auto-renew on the day of renewal.

How can I check my main account and Thryve balance?

You can check your main account balance, Thryve bundle balance and bundle expiry by dialing the code *131*4# ,*556# or *460*4#

Can I subscribe to different types of Thryve bundle?

Yes, you can subscribe to different Thryve bundles at a time.

Will I be able to enjoy other MTN Products, Services, Offers and Promotions while on the Thryve Plan?

Yes, you will be able to enjoy all MTNN Products, Services, Offers and Promotions while on Thryve plan.

Can I use Keep My Number (KMN) on MTN Thryve?

Yes, you can activate Keep My Number by dialing *365#

What is MTN Thryve Plan?

MTN Thryve is a plan for digitally aware and savvy SMEs who wants to take their business to the next level. It offers call rates of 15k/sec to ALL local networks and has special bundles that rewards you with airtime for calls, volumes of data for browsing, bulk SMS units and social media advertising enabling you to easily promote your products and services to your customers.

What are Thryve bundles?

MTN Thryve bundle rewards you with airtime for calls, volumes of data for browsing and bulk SMS units enabling you to easily promote your products and services to your customers

Who can activate the Thryve bundle?

All MTN Prepaid and Postpaid customers can activate the Thryve bundles. However, after purchase of any Thryve bundle, Prepaid Customers will be migrated to the Thryve plan to enjoy the bundle WHILE Postpaid Customers will enjoy the bundle from their respective tariff plan.

Where will my National calls and Data be charged from if I have an active Thryve bundle?

All your National calls and Data will be deducted from your Thryve bundle account until the bundle element is exhausted. As soon as the bundle elements are exhausted, your calls and Data will be deducted from your normal main account or any active bonus account

Can I carry over unused bulk SMS units, data and voice minutes?

In line with rollover rules, unused bulk SMS units, data and voice minutes within the month will rollover only if your bundle is renewed with 7 day after expiration of current bundle.

What happens if my bundle is exhausted and do not renew it?

Once you exhaust your bundle and you do not renew it, your calls, or data will be deducted from your main account at the tariff plan rate. Your National calls will be charged at 15k/sec, standard International call and National SMS at N4.10.

But as soon as you recharge up to the bundle fee, your bundle will be renewed automatically and calls charged at the normal Thryve bundle rate.

Can I use the Thryve bundle during roaming?

No, Thryve bundles cannot be used as a roaming bundle

How do I redeem my Bulk SMS units gotten from my Thryve bundles?

Register the number you used to buy the Thryve Bundle on the SME Bulk SMS portal (https://bulksms.mymtn.com.ng/) and your SMS wallet will be updated on the platform.

Who is MTN Thryve for?

MTN THRYVE is a prepaid premium mobile plan, that offers SMEs the luxury of quality voice and data bundles, free bulk SMS, customer engagement service with digital add-on to aid faster and easier communication with their customers and carry our their businesses in more unique way.

How do I get on MTN Thryve service?

Simply dial *460*3# to join the service

What does MTN Thryve comprise of?

There are 2 main MTN Thryve bundles available to you- 1. Thryve Talk 2. Thryve Dara

How much are MTN Thryve bundle?

MTN Thryve bundles starts from as low as N 1,500. Please refer to table above.

Can I switch between Thryve Data and Thryve Talk bundle options within the same month?

Yes, you can purchase any bundle of your choice at any time. Rollover rules will apply.

Would I have to register For the MTN SME Bulk SMS after subscribing to MTN Thryve?

You will receive an SMS with the link to SME Bulk SMS portal to use the SMS credit. Registration will be required for first time user. Existing customer will log in with their registered detail.

What is the maximum SMS count I can send in a month?

50,000

What happens after my data bucket of MTN Thryve bundle is exhausted?

You can buy any MTN Thryve bundle of choice to avoid being charged out-of-bundle.

What happens after my voice minutes of MTN Thryve bundle are exhausted?

You will be charged at I-he rate of 15k/sec for voice calls. You can however buy any MTN Thryve bundle of choice I-o get more voice minutes along other components.

How do I check my MTN SME Bulk SMS volume balance on MTN Thryve?

SME Bulk SMS on MTN Thryve will be credited to your wallet on SME Bulk SMS portal. You can view the wallet and SMS sent on the portal when you log in.

Can I carry over unused data or voice minutes?

In line with rollover rules, unused data and voice minutes within the month will rollover only if your bundle is renewed within 7 days after expiration of current bundle.