Xtra Value Plan FAQ's

MTN XtraValue tariff Plan is a plan that rewards you with airtime for National SMS & calls, international calls to some selected destinations, and volumes of data for browsing after subscribing to any XtraValue bundle plan.

The XtraValue bundle is divided into XtraTalk (this bundle gives you more airtime than data) and XtraData (this bundle gives you more data than airtime).

All MTN Prepaid and Postpaid customers can activate the Xtravalue bundles. However, after the purchase of any XtraValue bundle, Prepaid Customers will be migrated to the Xtravalue plan to enjoy the bundle WHILE Postpaid Customers will enjoy the bundle from their respective tariff plan.

Simply subscribe to any of the XtraValue bundles by:

• Dial *312*2# OR *123*2*5# and select any XtraValue plan of your choice.
• Send keyword of preferred XtraValue plan to 312. (See table below for keywords).
• Download myMTN App and select XtraValue plan of choice from the available XtraValue plans.
• Log on to MTN eShop (https://shop.mtn.ng )
• myMTN Web:
  • Log on to https://mymtn.com.ng
  • Enter your phone number.
  • Enter OTP and select ‘Proceed’.
  • Select ‘Buy Bundle’.
  • Select ‘Data and Voice bundle’.
  • Select XtraValue plan of choice from the available XtraValue plans.

Once you have successfully subscribed to a bundle plan, you will be automatically migrated to XtraValue plan and your XtraValue bundle account will be credited with the bundle elements.

Note: If you are a Postpaid customer, you will not be migrated to the XtraValue plan. You will be able to enjoy the bundle from your tariff plan.

Yes, the XtraValue bundle bouquet has been enriched with two additional bundles (i.e. the XtraTalk 3500 and XtraData 3500) to give you more options to choose from.

No. The XtraValue 3500 bundles also give you voice and data that can be used to call, SMS, and browse just like the existing XtraValue bundles.

Yes. New MTN customers that join the network will now enjoy a 100% data bonus on their XtraData bundle purchase within 30 days of joining the network but Customers that are 31 days and above will get the regular bundle values when they buy any XtraData bundles.

Note: The 100% data bonus is only applicable to the data bundle value (and not the Voice value) when an eligible customer buys any XtraData bundle.

Example (Scenario 1)

Zainab activated a new line on the 5th of June and selects the XtraValue plan at the point of activation, she will enjoy the 100% data bonus on every XtraData bundle she buys till the 4th of July 2022. From the 5th of July, she will NOT enjoy the 100% data bonus if she buys any XtraData bundle.

Revamped Xtradata Benefits for new customers.

The Pop-up menu is a new feature that allows you to set your XtraValue bundle on One-off or Recurrent purchases:

• One-Off Purchase means that your Xtravalue bundle will NOT auto-renew after expiry.
• Auto-renewal/ Recurrent Purchase means your XtraValue bundle will auto-renew after expiry.

Note:

• For a one-off purchase, your XtraValue Bundle will NOT renew automatically after exhausting the bundle element or on the expiry of the bundle.
• For recurrent purchases, your XtraValue Bundle will renew automatically after exhausting the bundle element or on the expiry of the bundle.

If you cancel the Pop-Up Menu or it times out before selecting an option, your XtraValue bundle will be on One-off purchase. This means that your XtraValue bundle will not auto-renew upon expiry.

Yes, you will be able to opt in for the Recurrent option or renew the bundle by sending R + bundle keyword to 312.

Example: If you have an active XtraData3500 that is on the One-off option, you will be able to renew it by sending RD3500 to 312.

Yes, you will be able to cancel auto-renewal on your bundle anytime by sending the No + Bundle code to 312 E.g. NoD300 to 312.

Once you cancel auto-renewal on your bundle, the bundle will not be renewed but your Calls, SMS, and Data will be charged from your main account or any active bonus account after your bundle has expired.

You will not be charged the migration fee of N102 while migrating into the XtraValue plan after subscribing to a plan, only the bundle plan fee will be deducted.

Your first migration out of XtraValue plan in a month will not be charged BUT for subsequent migration out of the plan within the same month, you will be charged N102.

Yes, you will be able to purchase any XtraValue bundle while on any prepaid tariff plan but as soon as the subscription is completed, you will be automatically migrated to XtraValue plan.

Yes, you will be able to enjoy all MTNN Products, Services, Offers, and Promotions while on XtraValue plan.

All your national calls, international calls to the 7 (seven) selected destinations, SMS and Data will be deducted from your XtraValue bundle account until the bundle element is exhausted. As soon as the bundle elements are exhausted, your call, SMS and Data will be deducted from your normal main account or any active bonus account.

Once you exhaust your bundle and you do not renew it, your SMS, calls, or data will be deducted from your main account at the tariff plan rate. Your national calls will be charged at 20.48k/sec, standard international call, and National SMS at N4.10.

But as soon as you recharge up to the bundle fee, your bundle will be renewed automatically, and calls charged at the normal XtraValue bundle rate.

You will be able to migrate out of the XtraValue plan to another tariff plan even if you have an active XtraValue bundle BUT you will NOT be able to use the bundle balance on the plan you migrated to and the bundle will not auto-renew on the day of supposed renewal.

No, your bundle will not renew while you are on another tariff plan.

Yes, you will be able to purchase multiple bundles while on the XtraValue plan. For example, you can purchase both XtraTalk 500 and XtraTalk 1000 together.

Yes, your XtraValue Bundle will renew automatically after exhausting either the airtime or data element depending on the bundle type and if you have enough airtime to purchase.

Example:

• You have an active XtraTalk bundle and finish the airtime, your bundle will auto-renew even if you have not exhausted the data BUT you will ONLY be able to use the remaining data balance before the bundle expires.
• In the same way, if you have an active XtraData bundle and you exhaust the data, your bundle will auto-renew even if you have not exhausted the airtime BUT you will ONLY be able to use the remaining airtime balance before the bundle expires.

No, you will NOT be able to rollover your unused data and airtime if you renew before expiry. Each Xtravalue bundle have different expiration date and all unused data and airtime will be cleared once the bundle expires.

Example:

You have an Xtratalk 2000 bundle that is to expire tomorrow, and if you activate the same bundle today, you will be able to enjoy the bundle balance of the previous Xtratalk 2000 bundle until it expires tomorrow. After tomorrow, the balance of the previous bundle will be cleared off then you will be able to use the new bundle.

You can check your main account balance, XtraValue bundle balance, and bundle expiry by dialling the code *310# & *310*61#

Yes, you can subscribe to different bundles at a time.

Yes, you will be able to use some selected Xtravalue bundle plans while roaming in the eligible destination. Please see below the eligible bundle plans:

• XtraTalk 2000 & Data 2000
• XtraTalk 3500 & XtraData 3500
• XtraTalk 5000 & Data 5000
• XtraTalk 10000 & Data 10000
• XtraTalk 15000 & Data 15000
• XtraTalk 20000 & Data 20000

There are 7 eligible countries. The eligible countries are listed below:

• United States
• Canada
• China
• India
• Malaysia
• Norway
• South Korea

Yes, you will be able to subscribe to any of our Xtravalue bundle plans while roaming, however, if the bundle plan is not in the listed eligible XtraValue bundle plans allowed, you will NOT be able to use it even if you are in the eligible destinations.

No, you will ONLY be able to use the eligible XtraValue bundle plan while roaming in any of the eligible destinations.

Refer to the table below for the eligible destinations.

You will be able to perform the following activities with the eligible XtraTalk or XtraData bundle plans:

• Make calls to eligible destinations and back home (Nigeria).
• Receive calls from eligible destinations.
• Send SMS to eligible destinations.
• Browse while roaming in eligible destinations.

Yes, you will receive the same data volume or airtime value when you activate the XtraValue bundle plan while roaming but the depletion rate will be different from when you are back home.

Example: If you activate XtraTalk20000 monthly bundle in Nigeria you will receive the same 4.5GB and N80,200 while roaming.

Refer to table below for the charges.

No, your calls/SMS and data rate while using the Xtravalue bundles locally or while roaming in the eligible destinations will be charged differently.

Example: If you buy an XtraTalk2000 bundle that gives N7,850 + 650MB, your calls, SMS and Data will be charged at N27/min, N4/SMS, and N0.23/MB respectively while using it in Nigeria. However, while roaming, your calls, SMS, and Data within the eligible destinations will be charged at N630/min, N300/SMS, and N110/MB respectively. The reverse should apply when you return to Nigeria.

Refer to the table below for the charges.

If you exhaust your bundle or your bundle has expired while roaming and you call an eligible destination, your calls/SMS/data will be charged from another Roaming bundle account (if available) otherwise from your main account and at the standard roaming rate.

If you have an active Xtravalue bundle plan and you call any destination not in the eligible destinations, your calls/SMS/data will be charged first from a Roaming bundle account (if available) otherwise from your main account and at standard roaming rate.

Yes, you will be able to use the remaining bundle balance when you return to Nigeria, and you will be charged at the applicable local rates.

Your calls/SMS/data will be charged in this order:

XtraValue bundle -> Roaming bundle account -> Main account.

This is a recharge offer that gives customer 50% bonus on all recharges made via eligible virtual recharge channels. The 50% bonus is split into two –

• 30% airtime bonus.
• 20% data bonus on recharge below N10,000. However, a recharge above N10,000 will ONLY get a flat amount of N2000 as data bonus.

All MTN Prepaid and Postpaid customers can enjoy the Virtual recharge bonus.

You can get the 50% virtual recharge bonus when you recharge via the eligible recharge channels listed below:

1. MTN OnDemand (*904#)

• Bank Account option
• Debit Card option

2. myMTN NG app.

• Airtime recharge option ONLY.

The 50% virtual recharge bonus will be valid for 7 days BUT unused bonus will be cleared after 7days.

No. The 50% virtual recharge bonus can’t be shared/transferred to another line.

When you make calls, your 30% airtime bonus on virtual recharge will be charged first until it is exhausted after which call charges will now be from your main balance or any other balance on your line.

Note: Some tariff plans like Pulse and XtraSpecial get charged from their main account for the first minute call of the day after which subsequent minutes will be charged from their 30% airtime bonus on virtual recharge or other balances, while other plans like Betatalk and YafunYafun get charged from their main account for the first and fifth minute call of the day after which subsequent minutes will be charged from their 30% airtime bonus on virtual recharge or other balances.

Pulse and Xtraspecial

• First minute: Main Account.
• Subsequent minutes: 30% airtime Bonus -> Other Airtime Bonus -> Main Account.

Betatalk and YafunYafun

• First minute: Main Account.
• Second to fourth minute: 30% airtime bonus -> Betatalk/YafunYafun recharge bonus -> other bonuses.
• Fifth minute: Main Account
• Subsequent minutes: 30% airtime bonus -> Betatalk/YafunYafun recharge bonus -> other bonuses.

No. You will not get the 50% virtual recharge bonus when you receive or send airtime via MTN Share.

You will be able to make local calls, send SMS and browse any website or app with the 30% airtime bonus and browse with the 20% data bonus on virtual recharge.

The table below contains the rate you will be charged from the 50% virtual recharge bonus.

You will be able to use the 50% virtual recharge bonus at any time of the day.

You will receive the 50% virtual recharge bonus for every recharge you make via the eligible channels.